Barclays is named best service provider and overall winner of the Disability Standard 2013
London, UK- Business Disability Forum have named Barclays best service provider and overall winner of the Disability Standard 2013 which scores organisations’ performance on disability across the whole business from their products and services to recruitment and facilities.
Barclays have demonstrated their commitment to getting it right for both their employees and customers. They were the first bank to commit to accessible ATMs for blind and visually impaired customers; building on this innovation, Barclays supplies all branches with iPads so customer facing staff can immediately access information via an app (developed by Barclays) which explains how best to help disabled customers. Any deaf customers who turn up without making an appointment, can access their banking services immediately via live interpreting services or remote captioning. They no longer have to wait two or three weeks.
Barclays have consistently worked to attract disabled employees across their business, rather than just one area. They have an armed forces transition programme; an initiative targeting those on the autistic spectrum; and ‘mainstream’ graduate level recruitment and apprenticeship programmes which specifically targeting disabled candidates.
Ashok Vaswani, Chief Executive of Barclays Retail and Business Banking, said:
"We are delighted to have achieved this standard because getting it right for our employees and customers is so important. We have firm aspirations to be the UK’s most Accessible Bank so for us being disability confident is about how can we make access to our business and workplace easier for everyone, whether enabling BSL interpretation via an iPad, or finding ways to recruit outstanding people who have been injured serving in our military. Often it’s when you think about how to meet specific needs that you find solutions that help the widest range of people and customers, which is why we want to thread this thinking through every business decisions we take.
"We’ve been an active supporter of the Business Disability Forum since it was founded in 1991, and we look forward to continuing to work with them in the UK and internationally on how businesses can make a real difference to the lives of millions of people with disabilities.”
Brendan Roach, Senior Disability Consultant and Information and Advice Manager said:
"We awarded Barclays our best service provider and overall winner award because of their consistent approach to getting it right throughout their organisation customer facing and in-house.
Alongside their innovation, they have invested in improving their processes for making workplace adjustments for employees and their disabled staff network (REACH) is used strategically to help them develop better services for disabled customers, as well as being a supportive network. Barclays even have a separate network for ex-service men. Wanting to be disability-smart appears to be part of Barclays’ DNA.
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