Just as businesses, administrative services must evolve with the Internet and Web 2.0. E-governments and e-administrations are today major players in reforming the state. But this development raises many questions. Saïd Assar and Imed Boughzala, faculty members at TEM Business School, and Isabelle Boydens, professor at the Free University of Brussels, have published with Springer in New York "Practical Studies in E-Government". A collection of research in the form of case studies on the advancement and practice of e-government in the world.
E-Government: A lever of government reform which raises questions
Developed over the past 10 years, e-government refers to the dematerialization of administrative procedures, government reorganization and the creation of a new democratic on-line space involving more and more a collaborative relationship with citizens using Web 2.0 tools. The OECD sees e-government as a "tool to establish better government." For DGME Branch Modernization of the State, "e-government should enable users to move no longer service to service. It centralizes and coordinates electronic procedures of different departments (...) and allows the various government bodies to provide information about a citizen, with her/his consent". E-government is therefore a major player of government reform, but it also raises many questions.
Study of e-government from Japan to Mexico and from Europe to New Zealand
Each country has its own administrative system, its own culture and its own level of internet digital equipment. What is the current state of administration in the 2.0 world? What are the benefits for users and governments? The risks and limitations? Where can we observe the best practices? What are the characteristics from one country to another? The publishers of "Practical Studies in E-Government" have collected 12 case studies from 9 countries in the world. They address both the technological dimension of e-government (interoperability, prototyping, data quality, etc..) as well as the managerial dimension (adoption of paperless procurement, electronic identification, verification and validation of the results of voting, etc. .). Each case study allows the reader to draw lessons in terms of best practices, assessment measures /performance markers and methods of analysis for practitioners and researchers.
More information : http://www.springer.com/business+%26+management/business+information+systems/book/978-1-4419-7532-4
TEM Business School